One of my pet hates is when there is no feedback or information update on something you are waiting for from a supplier.
Definitely not a pet hate
When I was working, and setting up helpdesks as one of the activities, I always emphasised "keeping the user informed". I remember one local member of staff under training telling me "There was no point as nothing had changed" and another telling me "it was embarrassing telling the user nothing had happened". What I knew was that as a user, it really was a pain. Anyone will accept lack of action due to lack of parts, skills, or staff - but just tell them. There is nothing worse than living in hope and expectation.
Now try buying a house here on the Isle of Man (actually anywhere I guess, but we are here).
The word on the street is that conveyancing is "slow" and you can expect it to take "about 3 months". Now, we are cash buyers with no chain or issues and the vendor is out of the house (and off the island) and keen to sell (and keen enough to drop the price). The house is almost new and under housebuilders guarantee , they are still building on parts of the site, and my surveyor told me it wasn´t worh him assessing it as there was nothing he could add.
So, effectively, we are going to be a test case for just how quickly a place can be transacted.
Feedback on progress? Don´t make me laugh.
I sent the conveyancer the information that we are now residents, as I have read that there are now additional taxes on non-residents buying property - but not even an acknowledgement.
Now I cannot believe that the process just is a single activity, so why don´t they send an update giving an idea of progress? Why indeed. (and it is not just lawyers , sorry advocates, who are woeful at giving information. The only service that gives updates seems to be the NHS! (strange when most businesses would probably say providing information would be an additional cost issue - or maybe that is why the NHS is in such dire straits).
Anyway, Grrr.
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